Refund policy

At The Everyday Parent Club, we take pride in the quality of our products. Because our items are made to order, we are unable to accept returns or exchanges for change of mind or incorrect size selection — please review all product details, size guides, and descriptions carefully before placing your order.

What we cover

We will offer a replacement or full refund if your item:

• Arrives damaged or defective
• Is materially different from what was ordered (e.g. wrong item or print error on our part)

How to make a claim

Refund or replacement requests must be submitted within 30 days of delivery. To get started, please email us at support@theeverydayparentclub.com with:

• Your order number
• A brief description of the issue
• A clear photo of the item

We aim to respond within 2–3 business days.

Resolution options

Depending on the nature of the issue, we will offer either a free replacement or a full refund to your original payment method. We'll always work with you to find the best solution.

What isn't covered

We're unable to process claims for:

• Damage caused by washing, misuse, or wear and tear
• Errors in personalisation or design submitted by the customer
• Requests made more than 30 days after delivery

Questions?

If you're unsure whether your issue qualifies, please don't hesitate to reach out — we're happy to help. Contact us at support@theeverydayparentclub.com.